Customer Care Hub

Given extended waiting times for a number of elective services at Gloucestershire Hospitals, a Customer Care Hub has been established.

The Hub will proactively contact patients who have been waiting a long time for treatment to provide reassurance that they remain on a waiting list and will be treated in due course. The Hub team will also ascertain whether there has been any change in the patient’s condition. The team can take calls directly from patients who wish to make their own enquiries and will work in collaboration with the Community Wellbeing Service.

Customer Care Hub:

  • Monday and Wednesday, 08:00 – 18:00
  • Tuesday, Thursday and Friday, 08:00 – 16:00
  • Saturday, 08:00 – 13:00

Patients can contact the service on 0300 422 6360.